Our hats are made in the United States and our handbags are made in Spain.

Yes, we opened our first Brick and Mortar in Los Angeles in 2016. Please visit us at 8850 Washington Blvd, Culver City.

Please see a list of our partners here. If you have any questions, you can email us at orders@janessaleone.com.

No.There are a couple different factors that affect sizing. First, different styles will fit differently because of the shape of the hat. Our molds are hand-made, so while we try to keep sizing consistent across shapes, due to the handmade nature, sizes vary slightly from style to style. Different materialization also causes the hat to feel differently on your head. For instance, our Gabrielle bolero and our Klint boater will fit differently in the same size because the wool and the straw expand differently on your head. Please refer to the sizing guide on each product’s page for specific sizing in that style.

Please see our sizing illustration here.

Your hat should sit comfortably on your head without feeling pressure. To know if your hat fits properly, place your index finger at the center of your forehead perpendicularly. Your finger should be able to fit between your forehead and the sweatband inside the hat. If you are able to fit more than one finger, your hat is too large. If you are not able to fit a finger between your forehead and the sweatband inside the hat, you need a larger size.

If you believe that you need a new size after testing the method above, please email orders@janessaleone.com to get an authorization for a return. We will generate a code for you to place a new order in the correct size. If you are on the cusp of the two different sizes, we recommend you size up and purchase a foam hat spacer to fill in extra room. You can find our recommendation here.

Yes, your hats are made to shape to your head with wear. On average, our hats give about ⅛ inch. If your hat is too small to fit one finger between your forehead and the inner sweatband, we recommend going a size up.

received before 12 PM PST, will ship that day, excluding weekends and holidays.

We ship all our orders out of our warehouse in Los Angeles.

Domestic orders placed will ship Fedex ground.. Please allow up to 5 business days to receive your order after you receive tracking. For International orders, we ship USPS. Please allow 10-14 business days to receive your order.

You will receive and email with tracking when your order leaves our warehouse. You can also login to your account with us and view your shipment’s progress.

We ship Worldwide

For shipping in the contiguous US, shipping is complimentary. For orders going to Hawaii, Alaska, U.S. Virgin Islands, and International Countries, we charge a $40 flat rate. Please note, international orders do not include duties or taxes.

We offer expedited shipping that you can upgrade your order to at checkout. Orders must be received before 2 PM PST to ship same day. Please note that we cannot control the weather, and therefore cannot guarantee your package overnight. Expedited shipping costs are non-refundable.

If your package is lost, please email us at orders@janessaleone.com so we can contact the shipping carrier and resolve the issue.

International orders are shipped using USPS and are transferred to the local postal service in the destination country. Once your order arrives to the destination country, local guidelines apply, and your order may be subject to taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates or calculate expected duties and taxes here.

Online orders may be returned for store credit only- no refunds. You must first email products@janessaleone.com for a return merchandise authorization “RMA.” No exchange will be accepted without a RMA number and prior authorization. All returns must be postmarked within 15 days of receipt of merchandise. Returns sent after this time will not be honored. Please email products@janessaleone.com and we will issue you a store credit in the amount of your original purchase for you to use for any merchandise on our website. Please note that any merchandise bought using a promotional code or during a sale is FINAL SALE.

The merchandise must be in its original condition with the original packaging. Any and all items that have been worn are not eligible for return or exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs (unless the item has arrived damaged).

If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.

All returns can be sent to:
Janessa Leone Returns
3015 Nebraska Ave
Santa Monica, CA 90404

Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost/damaged packages. Be sure to package returns in it’s original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within fifteen (15) business days.